Rental policies
Last updated October 23, 2026. This plain-language summary does not replace your confirmed checkout or signed rental agreement.
A selected car or submitted rental request is not final until Rent Me CT confirms the vehicle, dates and times, identity and age eligibility, required license and insurance documents, payment, deposit, and any required staff review. The customer portal and calendar show the operational status of a Supabase rental.
Contact Rent Me CT before pickup at 860-558-6031 to request cancellation or a schedule change. Any refund or credit depends on the timing, confirmed reservation, payment record, provider terms, and signed rental agreement. We will show or communicate the specific amount before submitting a discretionary refund.
An extension or exchange must be requested through the signed-in customer portal and approved by Rent Me CT. Approval may require new insurance for the added dates, a vehicle availability check, and additional payment. The current car may continue only when it is available; otherwise Rent Me CT may offer an available replacement. A request alone does not extend the return deadline.
Renter acknowledges and agrees that Company may retain the security deposit for up to thirty (30) calendar days after the Vehicle is returned to verify whether any traffic tickets, parking citations, automated enforcement violations, or related fines were incurred during Renter’s possession or use of the Vehicle. Company may deduct amounts properly owed under this Agreement from the security deposit and shall provide an itemized statement of any deductions. Any remaining deposit balance shall be refunded within that thirty (30) day period, or sooner if required by applicable law.
Renter remains responsible for tickets, citations, and related fines incurred during Renter’s possession or use of the Vehicle, even if notice is received after the Vehicle is returned or the security deposit is refunded. To the extent permitted by law, Renter authorizes Company to charge the payment method on file, or invoice Renter, for such amounts for up to one (1) year after the scheduled rental return date stated in the Rental Addendum, including any extension agreed to by Company. Company shall provide an itemized notice and supporting documentation before imposing any such charge. Refunding the security deposit does not release Renter from these obligations, and no amount shall be collected twice.
During the 30-day return review, Rent Me CT checks mileage, fuel, cleanliness, smoke or odor, condition, tolls, tickets, late return, and damage. Administrators may refund the deposit earlier. Rent Me CT can submit a full or specific partial refund through Stripe. Stripe and the customer's bank control how long a submitted refund takes to appear.
Renter must return all keys and key fobs provided with the Vehicle at the end of the rental. If any key or key fob is not returned, Renter shall be responsible for the actual, reasonable cost of replacement, including necessary cutting, programming, and deactivation of missing keys or key fobs, plus a service fee of two hundred dollars ($200), to the extent permitted by law.
Renter shall also be responsible for documented rental income lost directly because the missing key or key fob makes the Vehicle unavailable for rental, limited to the reasonable time necessary to restore the Vehicle to rental service and any limits imposed by applicable law. Company shall take reasonable steps to minimize this loss and shall not collect duplicate compensation for the same period or expense. Company may deduct authorized amounts from the security deposit or charge the payment method on file, with an itemized statement provided to Renter.
Renters are responsible for tolls and violations incurred during their rental when authorized by the signed agreement and law. TollSpot transactions are matched using the vehicle plate or identifier, transaction time, and the rental and customer assigned to that car. The charge should appear on the corresponding rental record. Contact us promptly if a toll is not yours; we will review the vehicle, rental window, and source record before resolving the dispute.
Return the vehicle by the confirmed date and time unless an extension is approved. A turnaround buffer protects the next booking, but it is not permission to keep the car past the agreed return. If the vehicle has not been physically returned, an overdue or return lock may keep the car unavailable to another customer. Additional-day, late, recovery, towing, storage, transportation, and administrative charges may apply only as stated in the signed agreement and permitted by law.
Excess mileage, fuel differences, abnormal cleaning, smoke remediation, damage, tickets, tolls, late return, and related charges may be assessed under the signed agreement. Rent Me CT should identify the rental and reason for an added charge. Customers can contact us to request supporting details or report an incorrect assignment.
Contact Rent Me CT first with a billing or refund question so we can review the Stripe payment, rental ledger, and supporting records. Nothing here limits a right to dispute a charge with a card issuer, but knowingly filing a false dispute or chargeback may violate the signed agreement or law.
Call or text 860-558-6031, use the contact page.